Returns, Withdrawal & Legal Guarantee Policy

This policy applies to all purchases made through the AGRO-MARKET B.V. webshop by consumers residing in the European Union. It describes your right of withdrawal, our returns process, and your statutory legal guarantee rights, in accordance with Dutch and European Union consumer protection law (including the Burgerlijk Wetboek, Book 6 and 7, and Directive 2011/83/EU).

1. General Conditions

At AGRO-MARKET B.V., we carefully select, inspect and pack our plants, garden products and food products to ensure they arrive in the best possible condition.

If products arrive significantly damaged, defective, spoiled, or if you receive an incorrect product, please contact us at [email protected] within a reasonable time after discovering the issue.

Please include your order number, a short description of the problem and clear photographs of the product and packaging where relevant. After reviewing your request, we will offer a repair, replacement, refund or other appropriate solution in accordance with your statutory rights.

Please note that plants are living, natural products. Their appearance may vary from the photographs on our website depending on season, variety and stage of development. Plants may be dormant, pruned, without flowers, or have fewer leaves at certain times of the year. This natural variation does not, on its own, constitute a defect.

2. Statutory Legal Guarantee (Conformity)

Independently of the right of withdrawal described in Section 3, all products sold by AGRO-MARKET B.V. are covered by the statutory legal guarantee under Dutch law (Article 7:17 of the Dutch Civil Code) and applicable EU consumer protection law. This means a product must:

• Match the description given at the time of purchase;
• Be fit for the purpose for which it is normally used;
• Have the quality and performance that can reasonably be expected, taking into account the nature of the product.

This legal guarantee is not limited to a fixed number of days and applies for as long as may reasonably be expected given the nature of the product and the statement made about it. For living plants, bulbs and other perishable goods, the reasonable expected lifespan and condition depend on the natural characteristics and normal care requirements of that product, and the guarantee does not cover deterioration caused by inadequate care, incorrect planting conditions, weather events, pests, or normal wear after delivery.

If a product does not conform to the contract, please contact [email protected]. Depending on the situation, you may be entitled to repair, replacement, a price reduction, or dissolution of the contract with a refund, in accordance with Articles 7:21 and 7:22 of the Dutch Civil Code. Nothing in this policy limits these statutory rights.

3. Right of Withdrawal (14-Day Cooling-Off Period)

As a consumer, you generally have the right to withdraw from your online purchase within 14 days after you (or a third party you designate, other than the carrier) receive the product, without giving any reason, subject to the exceptions listed in Section 4.

If your order consists of multiple items delivered separately, the 14-day period runs from the day you receive the last item.

To exercise your right of withdrawal, complete the separate Model Withdrawal Form provided by AGRO-MARKET B.V., or send us a clear, unambiguous statement (e.g. by email to [email protected]) before the withdrawal period expires.

After notifying us of your withdrawal, you must return the applicable products within 14 days.

For a standard withdrawal where the product is not defective, damaged or incorrect, the direct cost of returning the product is paid by you, the customer.

4. Exceptions to the Right of Withdrawal

In accordance with Article 6:230p of the Dutch Civil Code (implementing Article 16 of Directive 2011/83/EU), the right of withdrawal does not apply to the following categories of products:

• Live plants, cut flowers, bulbs, and other perishable or rapidly deteriorating garden products, once delivered — because these goods are, by their nature, liable to spoil or deteriorate rapidly.
• Sealed food products, including vanilla pods and other packaged foodstuffs, once the seal has been broken after delivery — for reasons of health protection and hygiene.
• Plants or products grown, cut, or prepared to your specifications or clearly personalised for you.

For products falling under these exceptions, the statutory legal guarantee described in Section 2 continues to apply in full — these exceptions only remove the no-reason 14-day withdrawal right, not your right to a conforming product.

5. How to Return a Product

Before returning a product, please request the Model Withdrawal Form or contact us at [email protected]. We will provide you with return instructions.

Products should be carefully packed to prevent damage during transport and, where reasonably possible, returned in their original packaging.

If we delivered an incorrect, significantly damaged or defective product and request that it be returned, AGRO-MARKET B.V. will cover the applicable return shipping costs.

We recommend using a trackable shipping service and keeping proof of shipment.

6. Return Address

7. Refunds

Once your return has been received and processed, or once we have accepted your withdrawal, we will issue the applicable refund within 14 days, in accordance with your statutory rights.

For a valid withdrawal of the entire order, the refund includes the cost of our standard delivery method where required by applicable law. Additional costs resulting from your choice of a more expensive delivery method are not refundable where permitted by law.

We may withhold the refund until we have received the returned products, or until you have provided evidence that they have been sent back, whichever is earlier.

Refunds will normally be made using the same payment method used for the original purchase.

8. Governing Law

This policy is governed by the laws of the Netherlands. Nothing in this policy limits or excludes any mandatory rights you have under applicable Dutch or European Union consumer protection law, and in the event of any conflict, your mandatory statutory rights prevail.

Model Withdrawal Form

Complete and submit this form only if you wish to withdraw from your purchase contract.