Privacy Policy

Introduction and organisational information

We, AGRO-MARKET BV, strive to provide our customers and partners with the best possible service. Part of our commitments is the responsible management of personal data collected through our website agro-market.com and in the course of any related interactions.

AGRO-MARKET BV, located at Zwartewaterallee 44-54, 8031 DX Zwolle, Netherlands, represented by board member Mr HEORHII DOROHOV, is responsible for data protection on this website. You can contact us by email at [email protected].

The main purposes of processing this information include:

• Improving the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to requests or service enquiries.
• Continuously improving our products and services to meet the changing needs of our users.
• Carrying out necessary business operations such as invoicing and account management.

Our policy is to process personal data with the utmost respect for privacy and security. We comply with all applicable rules and guidelines to ensure that the data we process is protected against unauthorised access, disclosure, alteration and destruction. Our methods are designed to protect the confidentiality and integrity of your personal data while enabling us to provide the services you entrust to us.

We do not have a designated Data Protection Officer (DPO), but we remain fully committed to addressing your privacy-related questions. If you have any questions or need further information about how we process personal data, please contact us at [email protected].

The confidentiality of your data is our priority. We undertake to process your personal data transparently and with due regard for your security. This commitment also extends to our cooperation with third-party services that may process personal data on our behalf, for example when sending invoices. Rest assured that all activities are carried out in strict compliance with applicable personal data protection laws.

Scope and application

Our privacy policy is designed to protect the personal data of all interested parties, including website visitors, registered users and customers. Whether you are simply browsing agro-market.com, using our services as a registered user, or interacting with us as a valued customer, we guarantee that your personal data is processed in accordance with the highest standards of privacy and security. This policy sets out our practices and your rights regarding personal data.

Data storage and protection

Data storage

Personal data is stored on secure servers located in the following locations: Finland. For services that require international data transfers, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those applying at our primary location.

Data hosting partners: We work with reputable data hosting providers that adhere to state-of-the-art security measures. These partners are selected based on their compliance with strict data protection standards.

Data protection measures

Security audits and monitoring: Security audits are conducted regularly to identify and remediate potential vulnerabilities. We also monitor unusual activity in our systems to prevent unauthorised access.

Access control: Access to personal data is strictly limited to authorised personnel with a legitimate business need. We apply strict access control measures and regularly review permissions.

Data sharing and disclosure

At AGRO-MARKET BV we strive to protect your personal information and ensure it is handled with the utmost respect. This commitment also covers how we process and disclose your data. Below we describe our practices in this area:

Provision of personal information

Third-party service providers: We may share your information with third-party service providers that perform services on our behalf. Such trusted parties may access personal data only where necessary and will be contractually obliged to keep your information confidential. These partners may not use your personal data for any purpose other than providing those services to AGRO-MARKET BV and must keep your information confidential.

Marketing, advertising and analytics

To run marketing and advertising campaigns, analyse website performance, ensure its security and improve user experience, we use third-party providers including Google Ireland Limited, Cloudflare Inc. and Meta Platforms Ireland Ltd.

Depending on the service used, website settings and the consent given by the user, these providers may process certain categories of personal and technical data. These may include:

• first and last name;
• date of birth;
• email address and/or phone number;
• address and city;
• IP address;
• device identifiers;
• information about the device, operating system and its version;
• browser information and language settings;
• approximate location derived from the IP address;
• browsing history and pages visited;
• information about interaction with the website, including clicks and time spent on pages;
• information about purchases made and order history.

The specific data processed depends on the service used and how the user interacts with our website. Processing for marketing, advertising and analytics purposes is carried out in accordance with applicable legal requirements and, where necessary, on the basis of the user’s prior consent. More detailed information on how the relevant providers process personal data is available in their privacy policies:

• Google Ireland Limited — https://business.safety.google/privacy/?hl=en
• Cloudflare Inc. — https://www.cloudflare.com/privacypolicy/
• Meta Platforms Ireland Ltd. — https://www.facebook.com/privacy/explanation

Data processing agreements

When we share your data with third-party service providers, we do so under data processing agreements (DPAs) that ensure your information is processed in accordance with the GDPR and other applicable data protection laws. These agreements require third parties to implement adequate technical and organisational measures to keep your data secure.

Transparency and control

We believe in transparency and giving you control over your personal information. You will always be informed of any material changes to our data-sharing practices and, where applicable, you will have the opportunity to consent to such changes.

Your trust is very important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and where there are solid grounds for doing so. For any questions or concerns about how we share and disclose personal information, please contact us at [email protected].

User rights and options

At AGRO-MARKET BV we recognise and respect your rights regarding your personal data under the General Data Protection Regulation (GDPR) and other applicable data protection laws. We aim to enable you to exercise your rights effectively. Below is an overview of your rights and how to exercise them:

Your rights

• Right of access (Art. 15 GDPR): You have the right to request access to your personal information held by us and to obtain information about how we process it.
• Right to rectification (Art. 16 GDPR): If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure (“right to be forgotten”) (Art. 17 GDPR): You have the right to request deletion of your personal data when it is no longer needed for the purposes for which it was collected, and in other circumstances.
• Right to restriction of processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to data portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another controller.
• Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal data under certain conditions, including processing for direct marketing purposes.
• Right to withdraw consent (Art. 7(3) GDPR): Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to lodge a complaint (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection law.

Exercising your rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection law and within the time limits set by that law. Please note that in some cases we may need to verify your identity as part of protecting your personal data.

We aim to facilitate the exercise of your rights and to give you full control over your personal information. If you have any questions or concerns about the processing of your personal information, please do not hesitate to contact us.

Cookies and tracking technologies

At AGRO-MARKET BV we value your privacy and aim to be transparent about the use of cookies and other tracking technologies on our website agro-market.com. These technologies play a key role in ensuring the smooth operation of our digital platforms, improving your user experience and providing information that helps us improve.

Understanding cookies and tracking technologies

Cookies are small data files placed on your device that allow us to remember your preferences and collect information about how you use the website. Tracking technologies such as web beacons and pixel tags help us understand how you interact with our site and which pages you visit.

How we use these technologies

• Essential cookies: necessary for the website to function, for example for authentication and security. Consent is not required for their use.
• Performance and analytics cookies: they collect information about how visitors use our website, which pages are visited most often and whether they receive error messages. These cookies help us improve our website.
• Functional cookies: enable the website to provide enhanced functionality and personalisation, for example by remembering your preferences.
• Advertising and targeting cookies: used to show advertising that is more relevant to your interests. They are also used to limit how often you see an ad and to help measure campaign effectiveness.

Your choice and your consent

• When you first visit our site, you will see a banner requesting consent to the use of cookies, where you can:
• Accept all cookies: agree to the use of all cookies and tracking technologies.
• Reject optional cookies: only necessary cookies will be used to keep the site working.

Changes to cookie use

We may change our use of cookies and tracking technologies to improve our services or to comply with legal requirements.

For more detailed information about the cookies we use, their purposes and how to manage your preferences, please see our detailed Cookie Policy at Cookie Policy.

If you have any questions or concerns about our use of cookies and tracking technologies, please contact us at [email protected]. The confidentiality and integrity of your data are of paramount importance to us.

Direct marketing and communications

At AGRO-MARKET BV we may use your personal data to send you promotional messages about our products, services, offers and other relevant information that we believe may interest you. We aim to ensure that our direct marketing practices are transparent, lawful and compliant with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

Obtaining consent for direct marketing

Consent to receive marketing messages: Where required by law, we will obtain your explicit consent to receive marketing messages from us before sending such messages. This means you will be able to actively opt in to receive marketing messages from us before we send them.

Ability to unsubscribe: Every direct marketing message we send will include clear instructions on how to unsubscribe or opt out of future marketing messages. You may exercise your right to opt out at any time, and we will promptly honour your request to stop sending you marketing messages.

Types of direct marketing communications

We may use your personal data to send you promotional messages through various channels, including:

• Email
• Push notifications

Managing your preferences

You can control the marketing messages you receive from us. To manage your subscription settings, use the unsubscribe link included in our marketing emails.

Policy updates and changes

At AGRO-MARKET BV we aim to keep you informed about how we process your personal data and about any changes to our privacy policy. We may periodically update this privacy policy to reflect changes in legislation, industry standards or our activities. We want to assure you that any updates will be communicated transparently and in accordance with applicable data protection law.

Notice of changes

Notification process: In the event of material changes to our privacy policy that may affect your rights or how your personal data is processed, we will notify you by prominent means such as email, website notices or other appropriate channels. We will also indicate the effective date of the updated policy at the top of the document.

Reviewing changes: We recommend that you review our privacy policy periodically to stay informed about how we collect, use and protect your personal information. Continued use of our services after any policy changes means you agree to the updated terms.

Consent to material changes (opt-in)

Where material changes to our privacy policy require your consent under applicable data protection laws such as the GDPR, we will request your explicit consent before implementing the changes. You will have the opportunity to review the updated policy and give your consent before the changes take effect.

Contact us

If you have any questions or comments about our privacy policy or any updates to it, please contact us at [email protected]. We are ready to answer your questions and provide all necessary information so that you can feel confident about how your personal data is processed.